Manabu Quest’s commitment to digital inclusion

Effective Date: 2 April 2025

Last Updated: 2 April 2025

Prepared by: Legal Compliance Team, Manabu Quest International Limited

1. Our Commitment

Manabu Quest International Limited is committed to ensuring that our Platform at www.manabuquest.com is accessible to all users, including persons with disabilities. We believe that digital inclusion is a fundamental value and we strive to make our Platform usable by the widest possible audience, regardless of ability or technology.

2. Accessibility Standards

We aim to meet WCAG 2.1 Level AA conformance. Our accessibility goals include:

• Perceivable: providing text alternatives for non-text content; ensuring content can be presented in different ways; making it easier to see and hear content;
• Operable: ensuring all functionality is accessible via keyboard; providing sufficient time to read and use content; avoiding content known to cause seizures;
• Understandable: making text readable and understandable; ensuring content appears and operates in predictable ways;
• Robust: maximising compatibility with current and future user agents, including assistive technologies.

3. Current Accessibility Features

The following accessibility features are implemented or targeted on the Platform:

• Keyboard navigability for all core functions including product browsing, cart management, and checkout;
• Alt text descriptions for all product images;
• Adequate colour contrast ratios meeting WCAG 2.1 AA standards;
• Resizable text without loss of content or functionality;
• Descriptive link text and button labels;
• Compatibility with common screen readers including NVDA and JAWS;
• Clear and consistent navigation structure across all pages.

4. Known Limitations

We acknowledge that some areas of our Platform may not yet fully meet accessibility standards. We are actively working to address these limitations. Known areas under improvement include:

• Some older product images may lack alt text descriptions — we are auditing and updating these;
• Some third-party payment interface elements may have limited accessibility depending on the provider.

We are committed to resolving these limitations progressively and welcome feedback from users experiencing difficulties.

5. Assistive Technology Support

Our Platform is designed to be compatible with the following assistive technologies:

• Browser zoom up to 200% without horizontal scrolling;
• High contrast display modes;

6. Feedback and Contact

We welcome feedback on the accessibility of our Platform. If you experience any barriers to access or have suggestions for improvement, please contact us:

If your accessibility request relates to an order or transaction, please include your order reference number in your communication.

7. Review and Updates

This Accessibility Statement is reviewed annually and updated to reflect improvements made to the Platform. Our next scheduled accessibility audit is due within twelve (12) months of the effective date of this Statement.