Privacy Policy

Who we are

Effective Date: 16/01/2025

Manabu Quest International Limited (“Manabu,” “we,” “our,” or “us”) is committed to protecting and respecting your privacy in accordance with the Data Protection Act, 2019 (Kenya) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website, social media platforms, WhatsApp, or direct sales

1. Information We Collect

We may collect the following types of personal data:

Identity and Contact Information: Name, email address, phone number, delivery address.
Payment Information: Transaction details (processed securely through trusted third-party payment providers such as M-Pesa, banks, or card processors).
Order and Delivery Details: Products purchased, shipping details, delivery confirmation.
Website and Device Information: IP address, browser type, cookies, and usage data (for analytics and site improvement)media

2. How We Use Your Information

We use personal data for the following purposes:

With your consent, to send you updates, offers, and educational resources
To process and deliver your orders.
To communicate with you regarding purchases, deliveries, or support requests.
To improve our products, services, and website.
To comply with legal and regulatory requirements.
With your consent, to send you updates, offers, and educational resources

3. Sharing of Personal Information

We may share your personal information with trusted third parties only where necessary, including:

Delivery Partners: For the purpose of delivering your orders.
Payment Providers: For secure transaction processing.
Service Providers: IT support, website hosting, or marketing services (bound by confidentiality).
Legal or Regulatory Authorities: Where required by law.

We do not sell or rent customer data to third parties

4. Your Rights

Under the Data Protection Act, 2019, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal or contractual obligations.
Withdraw consent to data processing where applicable.

Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights have been infringed..

5. Data Security

We implement reasonable organizational and technical measures to protect your personal information against loss, misuse, unauthorized access, alteration, or disclosure

6. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

7. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. You may adjust your browser settings to refuse cookies; however, some parts of the site may not function properly.